Customer satisfaction is our primary goal. If you are not satisfied with your item for any reason, please contact us by email within 7 days of receiving your order to arrange an exchange.

Exchanges will only be considered if all original tags remain attached and the garment is in unused, new condition.

Upon contacting us, our team will be happy to look at alternative options and availability.

Freight charges apply to exchanges.

Not long! Once you contact us and arrange return of item, we’ll promptly attend to replacement. It’s a good idea to let us know the tracking number of the return shipment.

Faulty items are very rare, but if something has been overlooked in quality control, then we will be happy to attend to replacement or refund upon confirmation by our team.
While our items are not sold under any guaranteed warranty, if you feel your product has under-performed or exhibits manufacturing defects, we will evaluate claims within six months of purchase date from Bravo1. After six months, items exhibiting issues are considered normal wear-and-tear and may not qualify for return.