What do I do if my item arrives damaged?
Customer satisfaction is our primary goal. Please contact us ASAP via email at firstname.lastname@example.org or call us on +61 03 9600 2451 and we will provide detailed instructions on how replace your order.
How can I exchange my purchase for a different colour or size?
Once you have received your order, if any of the item(s) are:
- Not the correct size
- A colour you’re not happy with
- Not satisfied in any way with the product
Please contact us at email@example.com within 7 days of receiving the order and we can replace the item(s) free of charge (not including freight), with additional costs to re ship. There may also be a possible wait if we don’t have the size or colour required in stock. Please also return stock with all original tags.
How do I return my purchase?
Please contact us via email at firstname.lastname@example.org or call us on +61 03 9600 2451 for assistance.
Is there a fee to return merchandise?
No, we do not charge a return or restocking fee on returns or exchanges however there will be additional freight charges to reship your item(s).
How long does it take to process my return?
Please allow 14 business days for us to receive and process your return. we are unable to issue a credit or ship a replacement size until your return package has been received back to us.